If you need a refund, proof of purchase is required. Items can be returned for a full refund within 14 days if they are in new condition. For damaged products, a full refund will be issued upon receiving photo or video proof. Read Refunds & Returns for more details.

We do not accept returns or exchanges of (1) Auravia e-gift cards, (2) bespoke or personalised products, or (3) damaged items where the damage was caused by the customer. Read Refunds & Returns for more details.

We aim to process refunds within 48 hours. Please allow up to 7 working days for the funds to show up in your account. Read Refunds & Returns for more details.

Yes, however, please reach out to us within 12 hours of placing your order.

Standard shipping within the UK is free and typically takes around 5 days, though delivery times may vary between 5-10 business days depending on factors like the courier and weather conditions. Read Delivery for more details.

Once your order is dispatched, you will receive an email notification with a tracking link. Please let us know if you have any issues with tracking.