Delivery

Processing Time:
Orders are processed the same day in most cases and shipped within 1-3 business days.

Shipping Rates and Delivery Times:

  • UK: Standard: FREE (5-10 business days)

Average delivery time is 5 business days. Delivery times depend on multiple factors, such as courier, weather conditions etc.

Order Tracking:
Once your order ships, you’ll receive a tracking number(s) via email.

Order Cancellation:
To cancel your order, please contact us before we process the order:

  • Business days: By 6 PM the same day (orders are processed at 6 PM).
  • Saturday: By 4 PM (orders are processed at 4 PM).
  • Sunday: By 6 PM on Monday (since we don’t process orders on Sundays).

Shipping Disclaimers:

  1. Once your order is shipped, we cannot change the delivery address, shipping method or item(s) within the order.
  2. Please verify your delivery address is correct prior to completing check out. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete address.
  3. Once your order is shipped, we no longer have control over the delivery. If you believe your package is lost, stolen or missing, we recommend opening a claim with the shipping courier.
  4. We do not issue refunds to orders that are scanned as "Delivered". If your tracking is showing your package was delivered but you have not received it, we suggest contacting your local post office and opening a claim.
  5. Tracking numbers can be found within your shipping confirmation email which is sent to the email address used to place the order. Tracking numbers may take up to 48 hours to validate.
  6. Please note that we are not responsible for any customs duties, taxes, or additional local courier fees that may be incurred during the shipping process. These charges are the responsibility of the customer and may vary depending on your country's regulations.

Multiple Item Orders:
At Auravia, we work with multiple trusted suppliers to bring you the best selection of high-quality and unique jewellery. Because of this, if you order multiple items, they may be shipped separately to ensure the fastest possible delivery.

Each package will have its own tracking number, which will be provided to you as soon as your items are dispatched. Rest assured, this does not affect your shipping costs or delivery time—your order will still be processed efficiently and delivered as quickly as possible.